At CloudFYT, we are confident that our software will save you hours of manual work and recover lost membership fees. We offer a 14-day free trial followed by a transparent 30-day money-back guarantee on your initial subscription.
1. 14-Day Free Trial (Zero Obligation)
CloudFYT offers an unrestricted 14-day free trial for all gyms and studios. No credit card, debit card, or payment authorization is required to start your trial. Because no charges are processed during the trial period, no refunds are applicable. You can cancel your trial at any time with zero financial obligation.
2. 30-Day Money-Back Guarantee for New Subscribers
We want you to evaluate CloudFYT with complete peace of mind. If you subscribe to any CloudFYT plan (Starter, Professional, or Enterprise) and find that the platform does not meet your gym's operational requirements, you may request a 100% full refund within thirty (30) calendar days of your initial payment.
How to Claim Your Refund:
- Send an email to [email protected] from your registered account email.
- Include your Gym Name and registered phone number.
- Our billing team will process your refund within 2 business days. The funds will be returned directly to your original payment method (Bank / Card / UPI) within 5 to 7 business days depending on your bank.
3. Non-Refundable Scenarios
Refunds will not be issued in the following circumstances:
- Refund requests submitted after the 30-day initial guarantee period has expired.
- Recurring monthly or annual subscription renewals (reminders are sent via email and dashboard notifications ahead of renewal).
- Partial-month or unused periods remaining in a current subscription cycle.
- Custom engineering, on-site hardware setup, or third-party WhatsApp Meta API consumption fees outside standard bundled quotas.
- Accounts terminated due to intentional violation of our Terms of Service (e.g. spamming, malicious hacking, fraudulent behavior).
4. Effortless 1-Click Cancellation
We believe in earning your business every single month. There are no multi-year lock-in contracts. You may cancel your subscription at any time directly through your CloudFYT dashboard:
- Navigate to Settings → Subscription & Billing.
- Click Cancel Subscription and confirm.
- Your subscription will immediately be marked to not renew. You retain complete, unrestricted access to all gym management features until the end of your prepaid billing cycle.
- You can export all your members, attendance logs, and tax invoices in 1-click Excel format prior to account closure.
5. Billing Support Desk
For refund requests, invoice inquiries, or assistance with payment methods, our support desk is ready to help: